FAQ
How Can I Place an Order?
To purchase products from Elunexo, please complete the following steps:
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Choose the product you would like to order and add it to your shopping cart.
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Continue to checkout and select an available payment option.
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Provide your contact details, including your name, email address, and delivery information.
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Enter any valid promotional code before completing your payment.
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Review your order details, confirm your shipping information, and submit your order.
Once your order has been successfully placed, a confirmation email containing your order information will be sent to you.
For additional assistance, please contact us:
Email:
service@elunexo.com
What If My Order Arrives Incorrect, Damaged, or Missing?
If you receive an incorrect item, a damaged product, or your order is incomplete, please contact our customer support team as soon as possible.
To help us review your request, please provide:
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Order number;
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Photos of the item received (if applicable);
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A description of the issue.
After reviewing the details, our team will provide suitable assistance.
Email:
service@elunexo.com
Will I Receive an Order Confirmation?
Yes.
After your purchase is completed, an order confirmation will be sent to the email address entered during checkout.
If you do not see the email, please check your spam, junk, or promotional folders.
If the confirmation email is still unavailable, please contact our support team.
Can I Change My Order After Submission?
If you need to update your order information, please contact us as soon as possible.
Requests for changes can only be considered before the order enters processing or fulfillment.
Once your order has been prepared for shipment, modifications may no longer be possible.
Email:
service@elunexo.com
How Can I Manage My Shopping Cart?
You can update your shopping cart before completing checkout.
Add Products
Select the items you wish to purchase and add them to your cart.
Review Your Selection
Check your chosen products before proceeding to payment.
Adjust Quantity
Modify product quantities according to your needs.
Remove Products
Remove any unwanted items before placing your order.
Which Browsers Work Best With Elunexo?
For the best browsing and shopping experience, we recommend using updated versions of:
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Google Chrome;
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Safari;
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Firefox;
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Microsoft Edge.
Older browser versions may not support all website features.
What Payment Methods Are Available?
Available payment methods may vary depending on your location and checkout availability.
We may support payment options including:
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Visa;
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Mastercard;
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American Express;
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Discover;
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PayPal;
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Apple Pay.
All payments are processed through secure payment providers.
How Does PayPal Payment Work?
If PayPal is available at checkout:
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Select PayPal as your payment method.
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Sign in to your PayPal account.
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Review and confirm your payment.
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Return to the website after completing payment.
Payment options may differ depending on your region, device, or PayPal availability.
How Do I Apply a Discount Code?
If you have a valid discount code:
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Enter the code in the discount field during checkout.
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Apply the code.
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Confirm that the discount has been successfully applied before completing your purchase.
How Do Returns or Refunds Work?
For information about returns, exchanges, and refunds, please review our Return & Refund Policy.
If you need help with a return request, please contact our customer support team:
Email:
service@elunexo.com
How Do I Request a Return?
Before sending any product back, please contact our support team first.
Our team will provide return instructions and explain the next steps.
Please do not send items to any address without receiving return approval.
Email:
service@elunexo.com
Can I Cancel My Order?
Cancellation requests may be submitted before your order enters processing.
Once an order has moved into fulfillment or shipping preparation, cancellation may no longer be available.
To request cancellation, please contact us promptly:
Email:
service@elunexo.com
Is Checkout Secure?
We use trusted payment services and reasonable security measures designed to help protect your payment details and personal information during transactions.
How Do We Use Personal Information?
Customer information may be collected and used for purposes such as:
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Processing and completing orders;
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Providing customer assistance;
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Maintaining website services;
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Meeting applicable legal and operational requirements.
For more details, please review our Privacy Policy.
Contact Information
Brand Name:
Elunexo
Company Name:
Guizhou Yunxie E-Commerce Co., Ltd.
Customer Support Email:
service@elunexo.com
Business Address:
No. 11, 6th Floor, Building 7, Greenland New Metropolis, 2640 Jinsu Avenue, Shawen Town, Guiyang High-Tech Zone, Guiyang City, Guizhou Province
Phone Number:
+86 0851-84863155