Terms of Service

Welcome to Elunexo.

These Terms of Service (“Terms”) apply to your access, browsing, and use of Elunexo.com (the “Website”).

The Website is managed by Guizhou Yunxie E-Commerce Co., Ltd. under the Elunexo brand.

In these Terms, references to “we,” “us,” and “our” mean Guizhou Yunxie E-Commerce Co., Ltd. providing services through the Elunexo website.

By visiting our Website, creating an account, placing an order, or using any services provided through the Website, you agree to comply with these Terms and all related policies available on our Website.

If you do not accept these Terms, please stop using our Website and related services.

We may revise these Terms periodically. Any updated version will become effective once published on this page.

Section 1 – Use of Our Online Store

By using the Website, you confirm that:

  • You meet the minimum legal age requirements applicable in your location;
  • You have the legal ability to enter into agreements;
  • The information you provide during registration, checkout, or communication is accurate and complete.

You agree not to use our Website, products, or services for any illegal purpose or in violation of applicable laws.

You must not attempt to upload, introduce, or distribute harmful software, including but not limited to:

  • Viruses;
  • Malware;
  • Unauthorized harmful code or programs.

We reserve the right to restrict access, suspend accounts, or limit usage if these Terms are violated.

Section 2 – General Website Conditions

We may refuse service, restrict purchases, or cancel transactions when necessary.

You agree not to reproduce, copy, modify, resell, distribute, or commercially use any part of our Website, content, or services without prior authorization.

All payment transactions are processed through secure third-party payment providers.

Section 3 – Website Information Accuracy

We make reasonable efforts to ensure that information displayed on our Website is current and accurate.

However, product details, images, descriptions, specifications, availability, or pricing information may occasionally contain errors or require updates.

We reserve the right to correct, modify, or update website information whenever necessary.

Section 4 – Products, Pricing, and Services

Product availability, prices, descriptions, and service details may change without prior notice.

We may:

  • Update product details;
  • Adjust pricing information;
  • Improve or modify website functions;
  • Remove products or services when necessary.

Any changes will be handled in accordance with applicable laws and customer protection standards.

Section 5 – Product Information and Returns

We aim to display product images, descriptions, and colors as accurately as possible.

However, slight differences may occur due to screen settings, technical limitations, or product updates.

All returns, refunds, and exchanges are processed according to our:

Return & Refund Policy

Section 6 – Orders and Payments

We reserve the right to review, delay, restrict, or cancel orders under certain circumstances, including:

  • Incorrect customer information;
  • Suspicious or unauthorized transactions;
  • Suspected fraudulent activity;
  • Product availability limitations.

If an order is canceled, any payment received will be handled according to applicable policies and the specific circumstances.

Customers are responsible for ensuring that all billing, contact, and shipping information submitted during checkout is correct.

Section 7 – Third-Party Services

Our Website may use third-party tools, platforms, or services to support website functions and improve user experience.

These third-party services operate according to their own terms and privacy policies.

We are not responsible for the independent practices, content, or policies of third-party providers.

Section 8 – External Website Links

Our Website may include links to external websites for convenience or additional information.

We do not operate or control third-party websites and are not responsible for:

  • Their content;
  • Their services;
  • Their privacy practices;
  • Their policies.

Users should review the relevant terms and privacy policies before using any external website.

Section 9 – Updates to These Terms

We may modify these Terms when necessary due to changes in business operations, services, or legal requirements.

The latest version of these Terms will always be available on this page.

By continuing to use our Website after changes are posted, you acknowledge and accept the updated Terms.

Contact Information

If you have questions regarding these Terms of Service, please contact us:

Brand Name:
Elunexo

Legal Company Name:
Guizhou Yunxie E-Commerce Co., Ltd.

Customer Support Email:
service@elunexo.com

Business Address:
No. 11, 6th Floor, Building 7, Greenland New Metropolis, 2640 Jinsu Avenue, Shawen Town, Guiyang High-Tech Zone, Guiyang City, Guizhou Province

Phone:
+86 0851-84863155