At Elunexo, we are committed to providing customers with a smooth and dependable shopping experience. If your purchase does not meet your expectations, please review the return and refund terms below.

Order Cancellation

Cancellation requests may be submitted before your order has entered the processing or fulfillment stage.

If your cancellation request is accepted, the payment will be refunded to the original payment method used for the purchase.

Once an order has been processed, packed, or shipped, cancellation requests may no longer be available.

To request an order cancellation, please contact our customer support team promptly:

Email:
service@elunexo.com

Return Eligibility

Customers may request a return within 30 calendar days after receiving their order, provided that the product meets the return requirements.

To be eligible for a return, the product must:

• Remain unused and in its original condition;
• Include original packaging and any applicable accessories;
• Include valid order information or proof of purchase.

Before sending any product back, please contact our customer support team for approval and return instructions.

Returns sent without prior confirmation may not be accepted.

How to Submit a Return Request

To begin a return request, please contact:

Email:
service@elunexo.com

Please include the following details:

• Order number;
• Product name;
• Reason for requesting a return;
• Photos or videos showing the product condition, if applicable.

After reviewing your request, our support team will provide the next steps and return instructions.

Return Shipping Address

Please do not send returned products directly to our registered business address.

After your return request has been approved, our customer support team will provide the correct return address and any required shipping instructions.

Return Shipping Fees

For returns caused by personal preferences, including:

• Selecting the wrong item;
• Changing your mind after purchase;
• No longer wanting the product;

the customer may be responsible for the return shipping costs.

For products received with issues such as:

• Damage during delivery;
• Product defects;
• Incorrect items;
• Products significantly different from the description;

we will review the situation and provide an appropriate solution, which may include replacement, refund, or return support at no additional cost.

Refund Processing

Once the returned item has been received and inspected, we will notify you of the refund status.

Approved refunds will be processed to the original payment method within:

5–10 business days after the returned product has been received and reviewed.

Please note that the actual time for funds to appear may vary depending on your bank, card issuer, or payment service provider.

Delayed or Missing Refunds

If your refund has not appeared within the expected timeframe, please:

• Check your payment account or bank statement again;
• Contact your payment provider for further information;
• Reach out to our customer support team for additional assistance.

Email:
service@elunexo.com

Contact Information

For questions regarding returns, refunds, or customer support, please contact us:

Brand Name:
Elunexo

Legal Company Name:
Guizhou Yunxie E-Commerce Co., Ltd.

Customer Support Email:
service@elunexo.com

Business Address:
No. 11, 6th Floor, Building 7, Greenland New Metropolis, 2640 Jinsu Avenue, Shawen Town, Guiyang High-Tech Zone, Guiyang City, Guizhou Province

Phone:
+86 0851-84863155