Terms of Purchase
Purchase Terms
These Purchase Terms apply to all purchases made through:
(the “Website”).
The Website is operated by Guizhou Yunxie E-Commerce Co., Ltd. under the Elunexo brand.
Elunexo provides products and services through this online store operated by Guizhou Yunxie E-Commerce Co., Ltd.
By completing a purchase on our Website, you acknowledge that you have read, understood, and accepted these Purchase Terms, together with our:
- Terms of Service;
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy;
- Other applicable policies available on our Website.
If you do not accept these terms, please do not proceed with placing an order.
General Purchase Requirements
When placing an order, you confirm that:
- You have the legal ability to enter into a purchase agreement;
- All information submitted during checkout is accurate and complete;
- Your purchase and use of products comply with applicable laws and regulations.
Where permitted by applicable laws, communications with our customer support team may be used for order verification, assistance, and improving our services.
Privacy and Personal Information
Any personal information collected through our Website, checkout process, customer communications, or other interactions will be handled according to our Privacy Policy.
We encourage customers to review our Privacy Policy to understand how personal information is collected, used, stored, and protected.
We may update our Privacy Policy when necessary due to changes in business operations, legal requirements, or service improvements.
Order Confirmation and Processing
After submitting your order, you will receive an order confirmation email containing relevant purchase details.
We reserve the right to review, adjust, delay, or cancel an order when necessary, including situations involving:
- Product availability limitations;
- Incorrect product details or pricing information;
- Suspicious, unauthorized, or potentially fraudulent transactions;
- Other circumstances that prevent successful order fulfillment.
If an order is canceled, any payment received will be handled according to applicable policies and the circumstances of the order.
Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information displayed on our Website are accurate.
However, slight variations may occur due to:
- Technical limitations;
- Display settings;
- Product updates;
- Manufacturing changes.
If you receive a product that is significantly different from the information provided, please contact our customer support team according to our Return & Refund Policy.
Pricing Information
We aim to maintain accurate and up-to-date pricing information.
If an obvious pricing mistake occurs due to technical issues, system errors, or incorrect information, we may:
- Contact you regarding the issue;
- Adjust or cancel the affected order;
- Provide a suitable solution based on the circumstances.
Product Availability and Delivery
Product availability may change depending on inventory levels and supply conditions.
Orders will be prepared and delivered according to the details outlined in our Shipping Policy.
Delivery timeframes may be affected by factors including:
- Delivery destination;
- Selected shipping method;
- Customs processing;
- Carrier conditions;
- Events beyond our reasonable control.
If a purchased product becomes unavailable, we may contact you to discuss available options, including refund arrangements where applicable.
Product Use Disclaimer
Before purchasing, customers should review product information carefully and ensure that the product is suitable for their needs and permitted in their location.
Product packaging, labels, specifications, and included items may vary depending on regional requirements, inventory availability, or product updates.
Taxes and Additional Charges
Taxes, customs duties, and other applicable charges may differ depending on the destination country, region, and local regulations.
Customers may be responsible for charges required by local authorities.
Any applicable taxes or duties will be handled according to relevant laws, shipping arrangements, and local requirements.
Contact Information
For questions regarding these Purchase Terms, orders, or customer support, please contact us:
Brand Name:
Elunexo
Company Name:
Guizhou Yunxie E-Commerce Co., Ltd.
Customer Support Email:
service@elunexo.com
Business Address:
No. 11, 6th Floor, Building 7, Greenland New Metropolis, 2640 Jinsu Avenue, Shawen Town, Guiyang High-Tech Zone, Guiyang City, Guizhou Province
Phone:
+86 0851-84863155