Privacy Policy
Thank you for visiting Elunexo.
This Privacy Policy explains how Guizhou Yunxie E-Commerce Co., Ltd. (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you access our website, purchase products, or use our services.
We are committed to maintaining a secure, transparent, and trustworthy shopping environment while respecting your privacy rights.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Company Information
For transparency, our business details are provided below:
Brand Name:
Elunexo
Legal Company Name:
Guizhou Yunxie E-Commerce Co., Ltd.
Business Address:
No. 11, 6th Floor, Building 7, Greenland New Metropolis, 2640 Jinsu Avenue, Shawen Town, Guiyang High-Tech Zone, Guiyang City, Guizhou Province
Customer Support Email:
service@elunexo.com
Phone:
+86 0851-84863155
Information We Collect
We may collect personal information based on how you interact with our website, place orders, or communicate with our customer support team.
Information You Provide
We may collect information when you:
- Place an order;
- Create or manage an account;
- Contact customer service;
- Subscribe to updates or communications;
- Participate in promotions, surveys, or other activities.
The information collected may include:
- Full name;
- Email address;
- Phone number;
- Shipping details;
- Billing information;
- Payment-related details;
- Order information;
- Customer service records.
Information Collected Automatically
When you browse or use our website, certain technical information may be collected automatically through technologies such as cookies, pixels, log files, and similar tools.
This information may include:
- IP address;
- Browser information;
- Device details;
- Operating system;
- Pages visited;
- Website activity;
- Referral sources;
- Shopping interactions.
We may use this information to:
- Maintain website operation;
- Improve website performance;
- Understand user preferences and behavior;
- Enhance our products and services;
- Provide more relevant content and shopping experiences.
Information Received From Third Parties
We may receive limited information from trusted third-party service providers, such as:
- Payment service providers;
- Analytics services;
- Marketing platforms;
- Advertising partners.
This information may assist us with:
- Processing payments and transactions;
- Improving website functionality;
- Understanding customer interactions;
- Providing better services.
Third-party providers handle personal information according to their own privacy policies and applicable regulations.
Analytics and Advertising Technologies
To improve our website experience and understand customer interactions, we may use third-party analytics and advertising tools.
These technologies may include:
- Cookies;
- Tracking pixels;
- Web beacons;
- Similar measurement technologies.
Third-party providers are responsible for their own privacy practices. We do not control how independent third parties collect or process information.
Cookies
Cookies are small data files stored on your device that help websites remember information and improve functionality.
We may use different types of cookies, including:
Essential Cookies
These cookies support necessary website functions, such as:
- Shopping cart features;
- Checkout processes;
- Website security.
Analytics Cookies
These cookies help us understand website usage and improve website performance.
Preference Cookies
These cookies allow the website to remember user preferences and settings.
Advertising Cookies
These cookies help measure advertising effectiveness and provide more relevant advertisements.
You may adjust cookie settings through your browser. Please note that disabling cookies may affect certain website features.
Browser Privacy Settings
Some browsers offer privacy features such as “Do Not Track” signals.
Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all browser privacy requests.
Where required by applicable laws, we will handle privacy requests according to relevant requirements.
Advertising Choices
You may manage personalized advertising preferences through available browser settings or privacy tools.
Choosing to disable personalized advertising does not mean you will stop seeing advertisements. You may continue to receive general advertisements that are not based on personalized information.
Data Protection
We take reasonable measures to help protect your personal information from unauthorized access, improper use, or disclosure.
However, no method of electronic transmission or storage can guarantee complete security.
Children’s Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact our customer support team so we can take appropriate action.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically due to changes in our services, business practices, or applicable legal requirements.
Any updates will be published on this page with the revised version taking effect when posted.
Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:
Brand Name:
Elunexo
Legal Company Name:
Guizhou Yunxie E-Commerce Co., Ltd.
Customer Support Email:
service@elunexo.com
Business Address:
No. 11, 6th Floor, Building 7, Greenland New Metropolis, 2640 Jinsu Avenue, Shawen Town, Guiyang High-Tech Zone, Guiyang City, Guizhou Province
Phone:
+86 0851-84863155