Shipping Policy

At Elunexo, we are dedicated to providing customers with clear shipping information and a smooth delivery experience.

We cooperate with reliable logistics providers and fulfillment partners to help ensure that orders are prepared and delivered efficiently.

Order Processing

Orders are generally prepared within:

1–5 business days after payment confirmation

Processing begins once your payment has been successfully verified.

The actual processing time may vary depending on factors such as:

  • Order volume;
  • Seasonal demand;
  • Promotional activities;
  • Product availability;
  • Other circumstances affecting order preparation.

After your order has been dispatched, we will send a shipping confirmation email containing available tracking details.

Delivery Estimates

Once shipped, orders typically arrive within:

10–20 business days

The estimated delivery period includes:

  • Order handling time;
  • Transportation time.

Delivery schedules may vary depending on:

  • Destination country or area;
  • Local courier services;
  • Customs processing;
  • Shipping carrier conditions;
  • Other events beyond reasonable control.

Shipping Charges

We currently offer standard shipping services.

Standard Shipping Fee: $2.99 USD

Any applicable shipping fees will be displayed during checkout before you complete your payment.

Order Fulfillment and Shipping Locations

Orders may be prepared and shipped from different fulfillment locations depending on:

  • Product inventory;
  • Stock availability;
  • Delivery destination.

Due to different fulfillment arrangements, we cannot guarantee that every order will be shipped from the same location.

Tracking Your Shipment

Once your package has been shipped, you will receive a confirmation email with tracking information.

Please note that tracking updates may require some time to become available after shipment.

If you have questions about your delivery status, please contact our customer support team.

International Delivery

International shipping is available in supported regions.

Shipping availability may depend on:

  • Destination restrictions;
  • Local delivery conditions;
  • Carrier availability;
  • Other logistical factors.

If delivery to your location is unavailable, our support team will contact you with available options where applicable.

Delayed, Missing, or Lost Packages

If your shipment has been delayed or tracking information has not updated for an extended period, please reach out to us for assistance.

To help us investigate, please provide:

  • Order number;
  • Tracking number;
  • Relevant delivery details.

Our team will review the information and provide support based on the specific situation.

Updating Shipping Information

If you need to modify your delivery address, please contact us as soon as possible after placing your order.

Address changes can only be requested before the order enters processing or shipment preparation.

Once the package has been shipped, we may be unable to make changes to the delivery address.

Shipping Address Responsibility

Your shipping address does not need to be the same as your billing address.

Customers are responsible for ensuring that all shipping details entered during checkout are complete and accurate.

Incorrect address information may affect delivery time or successful delivery.

Processing Schedule

Orders are processed on regular business days.

Orders submitted during weekends or public holidays will normally begin processing on the next available business day.

Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

Brand Name:
Elunexo

Company Name:
Guizhou Yunxie E-Commerce Co., Ltd.

Customer Support Email:
service@elunexo.com

Business Address:
No. 11, 6th Floor, Building 7, Greenland New Metropolis, 2640 Jinsu Avenue, Shawen Town, Guiyang High-Tech Zone, Guiyang City, Guizhou Province

Phone:
+86 0851-84863155